Help Desk Support – IT Support & Systems Administrator, Stott and May Location: Central London (4 days a week in the office) Salary: £45,000 + Bonus A leading global investment management organisation is seeking a hands‑on IT Support & Systems Administrator to join their London team. This role offers the opportunity to work in a dynamic, fast‑paced environment supporting a global user base across Europe, the US, and APAC regions. You’ll be providing end‑to‑end IT support (1st–2nd line) and taking ownership of key systems administration tasks, ensuring smooth daily operations and a high‑quality technology experience for all staff. Key Responsibilities Provide 1st and 2nd line IT support and systems administration to users across multiple global offices. Deliver a “white glove” support service to senior executives. Manage and maintain the firm’s ticketing system, ensuring timely response and resolution of support requests. Support desktop and infrastructure implementation projects, system upgrades, and regular maintenance. Administer and maintain Office 365, Intune policies, and related MDM/endpoint management solutions. Oversee onboarding/offboarding processes, including hardware setup, entitlement management, and asset tracking. Manage video conferencing, communication systems, and collaboration tools (Teams, Zoom, Poly, Avaya). Support the firm’s information security framework, including monitoring alerts, responding to incidents, and ensuring compliance with internal policies. Maintain documentation and knowledge base resources for IT processes and troubleshooting. Occasionally travel to other office locations for on‑site support when required. Ideal Background 2+ years’ experience in IT support and systems administration. Strong troubleshooting and problem‑solving skills with the ability to work independently. Experience in a professional or financial services environment is advantageous. Familiarity with Office 365 administration, Citrix or VDI platforms, and Azure environments. Strong communication skills and a proactive, service‑oriented approach. Degree in Computer Science or a related field preferred; relevant IT certifications are a plus. Personal Attributes Bright, analytical thinker with excellent judgment and initiative. Confident self‑starter, able to work effectively in a fast‑paced, non‑hierarchical environment. Professional, composed, and comfortable dealing with senior stakeholders. Collaborative team player with strong attention to detail. If you are interested please email your CV to jobs@stottandmay.com for immediate consideration. #J-18808-Ljbffr Stott and May
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