Join a growing Managed Service Provider that values your time, skill, and growth. Every hour you work is paid, including overtime. We are looking for a Level 2 IT Support Engineer to deliver technical excellence, resolve escalations, and support a wide variety of clients both remotely and on-site.
This role offers a path for advancement and the chance to work directly with clients in a hands-on environment. Hybrid work-from-home flexibility is discussed and evaluated during semi-annual performance reviews, giving you the opportunity to earn trust and independence over time.
Responsibilities
Handle escalated support tickets from Level 1 technicians and resolve complex technical issues
Provide both on-site and remote support to clients, ensuring fast and effective service delivery
Administer and support Microsoft 365 tenants and Azure environments
Perform installations, upgrades, and maintenance across hardware, software, and network infrastructure
Troubleshoot issues involving switches, routers, and firewalls
Configure and deploy new workstations and servers
Assist with infrastructure projects and migrations
Maintain clear documentation and communicate effectively with clients and team members
Qualifications
At least 1 year of previous MSP experience
Strong experience supporting Microsoft 365 and Azure
Knowledge of networking fundamentals including VLANs, DNS, DHCP, and VPNs
Hands-on experience with hardware setup and endpoint management tools
Strong communication and customer service skills
Benefits
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Travel and education reimbursement
Paid overtime for every hour worked
Ongoing training and certification support
Hybrid work flexibility available after semi-annual review
If you are an experienced MSP technician who enjoys solving complex problems, building client relationships, and being rewarded for your time and results, we would love to hear from you.
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