Job Description
Job Title: Senior Vice President, Customer Success Management
Location: Remote
Employment Type: Full-Time
About Amira Learning Amira Learning accelerates literacy outcomes by combining reading science, neuroscience, and AI. As the leader in third-generation edtech, Amira listens to students read aloud, assesses mastery, helps teachers supplement instruction, and delivers 1:1 tutoring. Validated by independent university and SEA efficacy studies, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes above 0.4.
Rooted in over thirty years of research, Amira serves as a school district's Intelligent Growth Engine-driving instructional coherence by unifying assessment, instruction, and tutoring around the chosen curriculum. Trusted by more than 2,000 districts and twelve state education agencies, Amira supports 3.5 million students worldwide in becoming confident, masterful readers.
Unlike any other edtech tool, Amira continuously identifies each student's skill gaps and collaborates with teachers to build lesson plans aligned with district curricula, pulling directly from the district's high-quality instructional materials. Teachers can finally differentiate instruction with evidence and ease, and students get the 1:1 practice they specifically need, whether they are excelling or working below grade level.
Trusted by more than 2,000 districts and working in partnership with twelve state education agencies, Amira is helping 3.5 million students worldwide become motivated and masterful readers.
Job Summary As the Senior Vice President of Success Management, you will lead our efforts to ensure renewals and success with our largest and most influential school systems. We are seeking a dynamic and strategic SVP of Success Management to lead our global success function. In this role, you will be responsible for driving customer satisfaction, retention, and expansion by overseeing the most critical post-sales activities. This includes onboarding, account management, impact, and voice of the customer product lifecycle. Your mission is to transform our customer experience into a key competitive advantage and ensure our customers realize maximum value from our solutions.
You will report to the Chief Revenue Officer and serve as a key member of the leadership team.
Essential Functions Strategic Leadership
- Define and implement a scalable customer success strategy aligned with company goals.
- Establish OKRs tied to gross renewal, expansion, and customer referenceability.
- Streamline workflows through AI-enabled tools to optimize team efficiency and impact.
Customer Lifecycle Management
- Own the end-to-end customer journey, including onboarding, adoption, renewal, and advocacy.
Develop proactive programs to reduce churn and increase customer satisfaction.
Team Development
Build, mentor, and lead a high-performing global success team.
- Foster a customer-first culture with accountability, transparency, and collaboration through cross-functional pizza box teaming and radical candor.
Acquire and cultivate top talent while pruning low performers.
Operational Excellence
- Implement tools and systems (e.g., CRM, CSM platforms) to improve customer insights and operational efficiency with a relentless focus on automating rote tasks.
- Develop scalable systems, playbooks, and processes for onboarding, engagement, health monitoring, and renewals.
- Partner with Product, Sales, and Marketing to deliver a seamless customer experience.
Revenue Enablement
- Drive cross-sell, upsell, and renewal strategies in close coordination with Sales through the use of regular sharing of impact.
- Influence pricing and packaging strategies based on customer feedback and usage insights.
Executive Engagement:
- Act as an executive sponsor for key accounts, ensuring ongoing alignment and value realization.
- Report to the C-suite and Board on customer metrics, usage, and success initiatives.
Measures of Success:
- High Gross Renewal Rates: Achieve world-class renewal metrics by ensuring customer satisfaction and demonstrating value.
- High Net Renewal Rates: Drive expansion within existing Districts.
- Increased Usage and Engagement: Boost the percentage of student subscribers achieving target usage levels.
- Customer Satisfaction and Referenceability: Attain high Net Promoter Scores (NPS) and foster strong customer testimonials and referrals.
Qualifications (Education and Experience) - Bachelor's degree required; advanced degree preferred.
- 10+ years in Customer Success, Sales, or Account Management leadership in SaaS or EdTech.
- Demonstrated success leading scaled post-sales teams and driving customer retention at enterprise level.
- Deep understanding of K-12 district buying cycles and implementation success metrics.
- Proven experience building global teams, driving adoption, and achieving measurable impact.
- Excellent analytical, communication, and executive relationship skills.
- Ability to travel up to 50%.
- Driven change agent with history of creating high performing teams.
- Track record of exceeding financial targets.
- Mission driven and able to balance financial targets with the attainment of mission-oriented goals such as increasing product usage.
Preferred Qualifications - Experience leading customer success transformation initiatives in high-growth environments.
- Familiarity with CRM/CSM platforms (Salesforce, Gainsight, or equivalent).
- Track record of achieving world-class renewal and expansion rates.
Amira's Culture:
- Flexibility: We encourage our team to live and work where they thrive. Amira operates as a truly distributed team, embracing remote work long before it became the norm.
- Collaboration: We believe in the power of teamwork, using collaborative tools and periodic face-to-face gatherings to stay connected.
- Innovation: We value ownership and continuous feedback, fostering an environment where new ideas are welcomed and explored.
- Mission-Driven: Our focus is on tangible, measurable impact-helping kids around the world reach their full potential in reading.
Benefits - Competitive salary
- Medical, dental, and vision coverage
- 401(k) with company match
- Flexible time off
- Stock option ownership
- Meaningful, mission-driven work at the intersection of AI and education
Commitment to Diversity Amira Learning serves a diverse community of students and educators across the U.S. and internationally. We believe every student deserves access to high-quality education and that diverse perspectives strengthen our innovation. Amira is proud to be an equal opportunity eloyer and does not discriminate on the basis of race, color, religion, national origin, gender identity, sexual orientation, age, disability, or veteran status.
The posted salary range reflects the minimum and maximum base salary the company reasonably expects to pay for this role. Salary ranges are determined by role, level, and location. Individual pay is based on location, job-related skills, experience, and relevant education or training. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, military service, or any other status protected by law.
Job Tags
Full time, Worldwide, Flexible hours,