Technical Support Specialist (Boston) Job at Franklin Fitch, Boston, MA

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  • Franklin Fitch
  • Boston, MA

Job Description

About

Do you want an exciting IT support role in a growing team, with opportunities to grow into more senior roles?

Are you looking to join a Financial Services Company that can help you build skills in Finance-specific applications and choose a speciality?

Then this role is for you!

What's in it for you

  • Hybrid Schedule
  • They are huge on internal promotions, and they try to hire from within for senior roles
  • 100-120k salary with yearly pay reviews
  • 20% bonus is achievable
  • Paid overtime
  • 401k

Your Responsibilities

  • Provide in-person and remote support for all devices in the office alongside a team of 4 Support Engineers
  • Remotely support other offices worldwide
  • Support Tiers 1-3 Issues within Office 365 applications
  • Resolve network issues in the office
  • Use SCCM, Intune, and Azure technologies.

Your Qualifications

  • 5+ years in a Tier 1/3 IT support role.
  • Experience in a Professional Services company, preferably in financial services.
  • Strong communication skills with users/clients.
  • Willingness to learn.
  • Experience handling escalations and Tier 3 tickets.
  • Experience with Office 365 applications, Active Directory, and Exchange.
  • Experience with Azure as well as networking technologies.

Schedule

Hours: 8am-4pm

Days in office: 3 a week

Job Tags

Part time, Work at office, Worldwide,

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